Investment bank recruitment specialists Harrison Careers help students from Europe’s leading universities gain their dream jobs. Based in Nevada, they wanted a respected cloud services provider with secure, fully compliant, ISO accredited UK data centres and procedures.
After being disappointed by other providers they recruited Cobweb Solutions expertise for help with their business email, information sharing and data storage needs.
The Challenge
As part of their long-term expansion and awareness building plans Harrison Careers knew they required a faster and more effective means of sharing information.
Harrison comments, "Sharing information was one of our biggest problems – we had tried three other cloud services providers but they all let us down. Good technical support seems to be getting harder to find."
Their team needs to be able to constantly access thousands of contact files on prospective and actual clients, coaches and suppliers. This combined with changing team members and various technical problems made them realise they needed to implement a business email solution with 24/7 technical support 365 days a year.
After contemplating an in-house solution and quickly deciding their requirements were too complex they decided the best route would be to outsource to a cloud based business email solutions provider. However, they were frustrated to be let down by several cloud services providers including MDaemon, Ibackup and Contacts4Outlook.
This left them on the lookout for a supplier who could provide them with outstanding UK based technical support, so that they could concentrate on continuing to deliver a fantastic service to their customers.
Extremely impressed by their prospective Account Manager at Cobweb Solutions but still slightly pensive after being let down by other providers, they decided to test out Cobweb’s technical support before committing.
Harrison adds, "Our staff called Cobweb’s technical support seven times over the course of a week at all hours of the day. Every time the phone was answered within five rings by a real person. That convinced us to join!"
To read the full case study go to http://www.cobweb.com/about-us/customer-testimonials/harrison-careers.aspx



