MessageLabs make some big claims regarding the effectiveness of their SLA, and here's the data to back that up.
This is data taken over the last 6 months, so it will be smoothing out any bumps that may show up on a daily/monthly basis.
http://www.messagelabs.co.uk/sla_performance?culture=en-US
They are being brave in showing this, many organisations don't, so to that end... Cobweb are next. Watch this space.
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