The Cobweb service desk is always open, ready to facilitate our customers needs. unlike some other call centres within the industry we do not switch over to a satellite call centre in another country after normal business hours or when we are busy. Cobweb is 100% UK based.
Because of this we ensure we have fully qualified, experienced support staff in through the night so that the support our customers receive in the UK is the same all over the world.
Not able to get to the phone?
It's not just our phone support that operates round the clock; we have dedicated email support and on-line submission within our customer control. Finally you can always access how guides and support via the Cobweb Knowledgebase. www.cobweb.com/knowledgebase
Dan how are you doing?
the service desk and tech teams in general have a vast array of qualifications ranging from the normal Operating system MCP's to hardware focused Comp/TIA +A exams. Within the innovations team we also have a Microsoft MVP which stands for most valuable professional. This is a very special honour given to people at the peak of their specialist field. If anyone is interested in learning more i have included a link.
http://mvp.support.microsoft.com/
Posted by: Russ Prior | July 16, 2009 at 02:59 PM
Hi Russ
Could you elaborate more on the qualifications that your team has. It would be interesting to see what other service desk teams in the industry have.
Daniel
Posted by: Daniel Noakes | June 22, 2009 at 07:34 PM