“Call me Old Fashioned” ……. My own personal view, great customer service stems from the basic values of life itself. Personally I have an outlook to life that is simple, treat others as I would like to be treated myself. In work, as in life I follow a few simple rules, honesty, and openness, respect, polite and approachable; never promise what I can’t deliver. Sticking to these basic guidelines has not let me down.
Experience through life, is in my opinion, something to be valued, and if something affects your personal life you truly learn from this, more so than something learnt in a classroom. We all remember the bad experiences when making purchases, for example, the gum chewing person busy chatting to their associates about their exploits the night before, or the way you were treated when complaining about a faulty product. Not being listened to completely, so that you have to repeat yourself, leading to a great deal of frustration. I could go on…..
However, on the other hand, good customer service is rarely reported but should be applauded. Have you ever had a good experience and let the person or company know. I must admit, I never used to, but in the many years I have been involved in Customer Service (too many to say) I have reported on good customer service a lot more, making the experience a lot more enjoyable, only through being positive about an issue rather than negative. So no more Mrs Grumpy, my grievances are approached with a smile and never made personal. What’s the benefit of that, you might ask. Well, experience has shown me that, firstly, I don’t get frustrated or stressed about the situation, next comes the buying into helpfulness, the more agreeable I am the quicker issues are resolved, the other party listens more carefully so that removes the repeated conversations.
Go on, report good customer service, being positive is great. Why not tell the person behind the counter or on the phone that they have done a good job. Spread the “feel good” factor, I know if I feel good I do a better job, you never know, it might just catch on!
Val Wilson
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