Another Mark but don't get confused...

After seeing that the other Mark (MD) had starting on the posting of his blog here I thought 'hey I quite fancy doing that!' My role within Cobweb is to manage and monitor our Information Security and Quality systems. As you can imagine this can be quite challenging but also very rewarding at the same time. Cobweb have now been ISO9001 accredited for around three years and ISO27001 accredited for around 18months. These two standards help us to define the layers of both quality and information security that permeate throughout the company.

First, a little bit about me. (I am a well known chatterbox). I've worked at Cobweb since the very start (over ten years!) which shows how much I love it as a company. It's changed a lot since the early days and definitely for the better. I have three children and a lovely partner who I wouldn't be without. I'm currently doing a three year part-time degree at Portsmouth University to get an MBA, I've just finished my first year and am very lucky that Cobweb are flexible enough to allow me to do this.

So, what am I going to look to cover in my blog? Quality systems are a dime a dozen and from my experience and studies much of a muchness (Six Sigma, TQM, EFQM, ISO9001 etc). You can only get from them what you put in to them so little input equals little output. I'm keen to learn from other peoples experiences so if you are currently running an ISO9001 system within your working environment and would like to compare notes, please contact me. If you're running 27001 then even better!

I'll be talking about some of the challenges we face running the ISO systems, new systems that are in the pipeline (ISO14000 & ISO20000), how these will impact on customers, how we use customer feedback to make positive changes, how seriously we take the responsibility of managing customer data and many other topics. I'm more than happy to take suggestions from people as to things they may be interested in knowing.

Now I've got the initial who I am one out of the way then my next post will be more informative!

Please feel free to contact me

Comments

[James H]

Looking forward to those informative posts. I remember the 'chattering'(which was always funny and entertaining) so it will be interesting how you approach the subject of ISO systems to make it riveting reading ;)Great to see Cobwebers blogging :)